Category Archives: Informations

Destination of Excellence label for outdoor accommodation

Campsites and campsites striving for excellenceDestination of Excellence label: towards exemplary outdoor hospitality What is the Destination of Excellence Label? The Destination of Excellence label (formerly Atout France ) recognizes tourist establishments that demonstrate superior service quality , sustainable management , and a memorable customer experience . It is not simply a guarantee of aesthetics or comfort, but a comprehensive approach to excellence aligned with the values…

Destination of Excellence in catering, how to pass the quality audit for restaurants

In a sector where customer demands, regulations and competition are constantly increasing, achieving true excellence in catering requires a solid quality audit. But what does it actually mean to “pass a quality audit”? What are the levers, trends, and pitfalls to avoid? Here’s a detailed guide to help you. Why a quality audit is essential Customer…

Auditing a hotel during peak season: a good idea or a bad one?

What are the differences between summer and winter hotel operations? In the hotel industry, timing is crucial. Should an operational audit of a hotel be conducted during peak tourist season, whether summer or winter? Is this an opportunity to quickly identify weaknesses… or a mistake that could disrupt operations during the busiest period? This in-depth…

Why use a hotel and restaurant audit firm?

In an ultra-competitive tourism and gastronomy market, service quality and operational performance have become key drivers for building customer loyalty and standing out from the crowd. Hiring a specialized hotel and restaurant audit firm allows you to precisely identify your establishment’s strengths and weaknesses, optimize operations, and improve customer satisfaction while boosting profitability. Here are…

Why and how to evaluate customer satisfaction in the hotel and restaurant industry?

In a sector as competitive as the hospitality industry, customer satisfaction is not a luxury, but a necessity. It directly impacts the establishment’s reputation, loyalty, profitability, and overall performance. Yet, too many hoteliers and restaurateurs still assess satisfaction in an approximate or ad hoc manner. In this article, we will examine why it is important,…

Hotel Mystery Shopper: Why and How to Hire a Mystery Shopper?

Mystery shopping in the hotel industry: why and how to use a quality assessment service provider? Today, in a sector as competitive as the hotel industry, ensuring an impeccable customer experience is a strategic challenge because there is an ever-increasing range of offers and, above all, a diversity of hotel services. Establishments must innovate in…

Atout France Audit: Everything you need to know about hotel quality assessment

What if your hotel ranking became your greatest growth driver? Imagine how a simple audit transforms not only your online visibility, but also your guests’ perceptions internationally. This isn’t a marketing fantasy. This is exactly what the Atout France hôtellerie quality audit allows. Still perceived by some hoteliers as an administrative burden, this process is…

Atout France quality standards for hotels: Complete and detailed guide

Ensuring impeccable quality in the French hotel industry relies on strict adherence to Atout France standards, the official benchmark for hotel classification. We offer a comprehensive exploration of the criteria, procedures, and best practices to ensure the excellence of your establishment. Presentation of Atout France standards Atout France, France’s tourism development agency, is the official…

Atout France Assessment: How to obtain it and why is it essential?

The Atout France assessment, often referred to as the “Atout France ranking,” is now a must for any tourist establishment wishing to gain credibility, visibility, and appeal. Whether you own a hotel, furnished tourist accommodation, campsite, or vacation home, obtaining this official classification not only reassures your customers but also allows you to benefit from…

Luxury hotel experience in different regions of the world

The luxury hotel industry represents the pinnacle of accommodation, providing guests with unparalleled experiences in comfort, service and amenities. Whether for vacations, business trips or romantic getaways, luxury hotels are designed to create lasting memories. However, these experiences can vary greatly depending on the region of the world in which they are located. Thus, this…