In an ultra-competitive tourism and gastronomy market, service quality and operational performance have become key drivers for building customer loyalty and standing out from the crowd. Hiring a specialized hotel and restaurant audit firm allows you to precisely identify your establishment’s strengths and weaknesses, optimize operations, and improve customer satisfaction while boosting profitability. Here are…
In a sector as competitive as the hospitality industry, customer satisfaction is not a luxury, but a necessity. It directly impacts the establishment’s reputation, loyalty, profitability, and overall performance. Yet, too many hoteliers and restaurateurs still assess satisfaction in an approximate or ad hoc manner. In this article, we will examine why it is important,…
Mystery shopping in the hotel industry: why and how to use a quality assessment service provider? Today, in a sector as competitive as the hotel industry, ensuring an impeccable customer experience is a strategic challenge because there is an ever-increasing range of offers and, above all, a diversity of hotel services. Establishments must innovate in…
What if your hotel ranking became your greatest growth driver? Imagine how a simple audit transforms not only your online visibility, but also your guests’ perceptions internationally. This isn’t a marketing fantasy. This is exactly what the Atout France hôtellerie quality audit allows. Still perceived by some hoteliers as an administrative burden, this process is…
Ensuring impeccable quality in the French hotel industry relies on strict adherence to Atout France standards, the official benchmark for hotel classification. We offer a comprehensive exploration of the criteria, procedures, and best practices to ensure the excellence of your establishment. Presentation of Atout France standards Atout France, France’s tourism development agency, is the official…
The Atout France assessment, often referred to as the “Atout France ranking,” is now a must for any tourist establishment wishing to gain credibility, visibility, and appeal. Whether you own a hotel, furnished tourist accommodation, campsite, or vacation home, obtaining this official classification not only reassures your customers but also allows you to benefit from…
The luxury hotel industry represents the pinnacle of accommodation, providing guests with unparalleled experiences in comfort, service and amenities. Whether for vacations, business trips or romantic getaways, luxury hotels are designed to create lasting memories. However, these experiences can vary greatly depending on the region of the world in which they are located. Thus, this…
What is luxury? When we look in dictionaries for the definition of the word “luxury” we find “character of what is expensive, refined, sumptuous” according to the Larousse dictionary, then “a way of life which consists of practicing sumptuary and superfluous expenses” according to Wikipedia. But the reality of the world of luxury goes…
Whether you are a hotel or restaurant establishment, it is essential not to neglect the customer experience of your establishment because it influences the emotions and perceptions of your customers at each stage of their stay. Over the past few years, the customer experience has improved significantly. Social networks are taking up more and more…